Track Guest Complaints
From the time a Complaint is reported to the follow up, Quore has you covered. When Complaints are posted, Quore will make everyone aware.
Understanding the Complaints Form
Fill in these fields to create a Complaint. Below is an overview of the Complaint form.
Creating a Complaint
Here we will walk you through how to create a Complaint through the dashboard.
To create a complaint:
Click + Complaint under the Actions panel on the main dashboard.
Complete the form.
Click Add Complaint.
Closing a Complaint
When a Complaint is closed in Quore, you will be able to mark if the guest was given anything for their trouble, the revenue lost, their mood, and any notes. You can also create a follow-up task to contact them before they leave.
To close a complaint:
Open the Complaints app.
Open the resolved Complaint and click Close Complaint.
Fill in the resolution details and click Finish.